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Safe and sound

Notes on the procedure in the cinema on site.

Dear cinema guests,

Please support us in implementing the hygiene requirements and familiarize yourself with them. Below you will find a summary of the most important information:



Admission requirements | 2G

Please note that as of now, admission can only be granted to guests who have been vaccinated and have recovered. Therefore, one of the following proofs must be presented in conjunction with an official photo ID:


  • Complete proof of vaccination: The final vaccination (depending on the vaccination preparation the first or second vaccination) must be at least 14 days ago.  
  • Convalescent proof: Here an official, positive PCR test result must be presented, which is not younger than 28 days and not older than 6 months.


Until further notice ,children and adolescents under 18 years of age are exempt from the 2G rule due to the recently issued vaccination recommendation of the StiKo for adolescents. Further exceptions to the access requirement from the Hamburg Senate are unfortunately not foreseen.


We kindly ask for your patience, due to the increased effort of verification, should there be a short wait at the entrance. Please arrive at the cinema in good time before the start of the performance. Thank you very much.

Contact Tracking

According to the SARS-CoV-2 Containment Ordinance, we are obliged to collect the contact details of all guests for the purpose of tracing infections with COVID-19, in accordance with data protection regulations.

Please register online directly with your ticket purchase and show the QR code at the entrance.

It is necessary to provide below the contact details and the contact details of all accompanying persons who are informed about the collection of the data and whose consent has been obtained for this. This eliminates the need for a new written or digital registration on site at the cinema.

Legal basis of the data processing: Art. 6 para. 1 letter d DSGVO (processing of personal data for the protection of vital interests of the data subject or another natural person). This also includes the processing of personal data for monitoring epidemics and their spread.


We want you to feel safe in our cinemas and have optimized our hygiene measures. Our cinemas are equipped with powerful air conditioning and ventilation systems with 100% fresh air supply. This means that the room air is exchanged up to eight times per hour. Our air filters are changed at regular intervals.


Please observe the generally applicable hygiene rules when visiting the cinema. These are displayed in the cinema foyer, among other places.

In all foyer and counter areas, sanitary facilities and staff rooms there are disinfectant dispensers for guests and staff to ensure maximum hygiene at all times.

There is an increased, regular intermediate cleaning in the foyer, in the cinema halls and in the sanitary areas. We are concentrating more and more on the disinfection of all surfaces that are frequently touched). 


Please note that only direct ticket purchases are possible. Reservations of tickets cannot be made. We ask you to buy a ticket on site only in exceptional cases. Our staff at the ticket office will be happy to assist you in this respect, subject to compliance with the distance rules. Please pay only electronically and if possible contactless.

Exclusion of persons

Persons who have knowingly had contact with a confirmed Covid-19 sufferer in the last 14 days and/or show unspecific general symptoms or respiratory symptoms of any severity are excluded from visiting the cinema. 

We still attach great importance to protecting your health and would like to make sure that you have the best possible cinema experience even in these difficult times.


Cinema tickets purchased online can be canceled by yourself using the corresponding link in your booking up to 2 hours before start of the performance. Cancellation of eTickets is not possible on site at the cinema. 

Detailed information and fees can be found under the menu item "Services | Direct Cancellation".

Rights of data subjects

According to the EU data protection basic regulation you are entitled to the following rights:

  • You have the right to request confirmation as to whether or not data in question is being processed and to obtain information about this data and to receive further information and a copy of the data in accordance with Art. 15 DSGVO.
  • In accordance with Art. 16 DSGVO, you have the right to request the completion of data concerning you or the correction of incorrect data concerning you.
  • In accordance with Art. 17 DSGVO, you have the right to demand that data concerning you be deleted immediately, or alternatively, in accordance with Art. 18 DSGVO, to demand that the processing of the data be restricted.
  • You have the right to demand that the data concerning you which you have made available to us be received in accordance with Art. 20 DSGVO and to demand that it be passed on to other responsible parties.
  • You also have the right to lodge a complaint with the competent supervisory authority in accordance with Art. 88 DSGVO.
  • The general right of revocation regarding the consent to data processing is excluded as long as the data cannot be deleted due to official approval.

Data protection

Information obligation according to Art . 13 Basic data protection regulation:

  • Person responsible for data processing: See name of the company.
  • Title of processing activity: Collection and storage of the data required by the relevant Corona regulation.
  • Purpose and legal basis of the processing: Your data will be processed for the purpose of tracing chains of infection on the basis of art. 6, paragraph 1, letter c) of the Italian Privacy Code.
  • Recipient of the personal data: In case of infection on the day of your visit, your data will be forwarded to the competent public health department, which will inform you about the further procedure.
  • Duration of storage of personal data: The data collected from you must be stored by us for the period of time prescribed by law. Afterwards the data will be destroyed by us.

We are looking forward to welcoming you!

Your team from SAVOY movie theatre

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