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Safe and sound

Notes on the procedure in the cinema on site.



Especially in the box office area and foyer, in the aisles and sanitary facilities, we ask that you keep to the minimum distance of 1.5 meters recommended by the Infection Protection Act.

Please use cash and contactless payment methods wherever possible. 

Disinfection dispensers have been installed in the foyer and counter areas, sanitary facilities and staff rooms for guests and employees to ensure maximum hygiene at all times.

There is increased, regular interim cleaning in the foyer, movie theaters and sanitary areas. We concentrate more on disinfecting all frequently touched surfaces at short intervals.



We want you to feel safe in our cinemas and have optimized our hygiene measures. Our cinemas are equipped with powerful air conditioning and ventilation systems with 100% fresh air supply. This means that the room air is exchanged up to eight times per hour. Our air filters are changed at regular intervals.

Masking obligation


Currently there is no mask obligation in our house. 



Please note that only direct ticket purchases are possible. Reservations of tickets cannot be made. We ask you to buy a ticket on site only in exceptional cases. Our staff at the ticket office will be happy to assist you in this respect, subject to compliance with the distance rules. Please pay only electronically and if possible contactless.



Cinema tickets purchased online can be canceled by yourself using the corresponding link in your booking up to 2 hours before start of the performance. Cancellation of eTickets is not possible on site at the cinema. 

Detailed information and fees can be found under the menu item "Services | Direct Cancellation".

We are looking forward to welcoming you!

Your team from SAVOY movie theatre Hamburg

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