00 Articles
To shopping cart

Safe and sound

Notes on the procedure in the cinema on site.

Dear cinema guests,

Please support us in implementing the hygiene requirements and familiarize yourself with them. Below you will find a summary of the most important information:



Please note that there may be longer waiting times when buying tickets at the box office!

We ask you to note down your contact details and those of your accompanying persons when you visit the cinema. The use of this data for other purposes - than contacting the authorities in case of infection - is excluded. You are welcome to register directly online after purchasing your ticket or fill out the data entry form already sent with the online purchase and alternatively hand it in at the box office.

If digital contact registration is offered on site via the Luca app or similar, you can also use this as an alternative.

In the cinema itself, there will also be an opportunity to fill out the contact data form and hand it in as well.

Only people who are in relation to each other according to the currently valid regulations are allowed to book tickets on contiguous seats. Since the same rules and possible sanctions apply in the cinema as those set by the authorities for public areas, we urge you to observe these rules!

Ticket sale

Please note that only direct ticket purchases are possible. Reservations of tickets for later pick-up at the box office cannot be made due to the current conditions.

We ask you to buy a ticket on site only in exceptional cases. Our staff at the ticket office will be happy to assist you in this respect, subject to compliance with the distance rules.


Please pay only electronically and if possible contactless.

Masking obligation

A strict mask obligation applies to employees and visitors in the entire building and also in the cinema hall. The mask may only be removed for the consumption of food and beverages. 


In all foyer and counter areas, sanitary facilities and staff rooms there are disinfectant dispensers for guests and staff to ensure maximum hygiene at all times.

Proof - vaccinated, tested, recovered

Please note that according to current requirements, one of the following proofs must be presented for your visit to the cinema:

  • Current test from a legitimate testing site: a PCR test must be no more than 72 hours old and a rapid antigen test no more than 48 hours old at the time of visit. 
  • Complete vaccination proof: The final vaccination (depending on the vaccination preparation the first or second vaccination) must be at least 14 days ago.
  • Convalescent proof: Here, an official, positive PCR test result must be submitted, which is not younger than 28 days and not older than 6 months.

Self-tests cannot be accepted. Children up to the age of six are exempt from providing a negative coronavirus test result.

Contact Tracking

  • Please register directly after your ticket purchase, preferably online, and show the QR code at the entrance.
  • In your email confirmation you will find a registration form, which you can alternatively bring with you filled out.
  • It is also possible to register on site with the Luca App.

All other guests must fill out the contact information collection form.

Distance control

We would like to ask you to adhere to the generally valid distance regulation of 1.5 meters. In order to be able to guarantee this also in the cinema hall, we have reduced the number of seats in the cinemas.


Our dressing room must remain closed until further notice.

Hygiene rules

Please observe the generally applicable hygiene rules when visiting the cinema. These are displayed in the cinema foyer, among other places.

Increased cleaning

There is an increased, regular intermediate cleaning in the foyer, in the cinema halls and in the sanitary areas. We are concentrating more and more on the disinfection of all surfaces that are frequently touched (door handles and knobs, handrails, hand terminals, keyboards, touch screens and fittings). 


We want you to feel safe in our cinemas and have optimized our hygiene measures. Our cinemas are equipped with powerful air conditioning and ventilation systems with 100% fresh air supply. This means that the room air is exchanged up to eight times per hour. Our air filters are changed at regular intervals.

In contrast to bars and restaurants, people in the cinema usually sit in silence during the screening and concentrate on what is happening on the screen. Investigations, among others by the Charité (https://bit.ly/3dOJYVd), confirm that you can feel safe in the cinema. 

We invite you to enjoy a stress-free movie experience.


Cinema tickets that you bought at the box office before the pandemic can only be refunded there after reopening.

Exclusion of persons

Persons who have knowingly had contact with a confirmed Covid-19 sufferer in the last 14 days and/or show unspecific general symptoms or respiratory symptoms of any severity are excluded from visiting the cinema. 

We still attach great importance to protecting your health and would like to make sure that you have the best possible cinema experience even in these difficult times.

We are looking forward to welcoming you again soon.

Your team from SAVOY movie theatre

Data protection

Information obligation according to Art . 13 Basic data protection regulation:

  • Person responsible for data processing: See name of the company.
  • Title of processing activity: Collection and storage of the data required by the relevant Corona regulation.
  • Purpose and legal basis of the processing: Your data will be processed for the purpose of tracing chains of infection on the basis of art. 6, paragraph 1, letter c) of the Italian Privacy Code.
  • Recipient of the personal data: In case of infection on the day of your visit, your data will be forwarded to the competent public health department, which will inform you about the further procedure.
  • Duration of storage of personal data: The data collected from you must be stored by us for the period of time prescribed by law. Afterwards the data will be destroyed by us.

Rights of data subjects

According to the EU data protection basic regulation you are entitled to the following rights:

  • You have the right to request confirmation as to whether or not data in question is being processed and to obtain information about this data and to receive further information and a copy of the data in accordance with Art. 15 DSGVO.
  • In accordance with Art. 16 DSGVO, you have the right to request the completion of data concerning you or the correction of incorrect data concerning you.
  • In accordance with Art. 17 DSGVO, you have the right to demand that data concerning you be deleted immediately, or alternatively, in accordance with Art. 18 DSGVO, to demand that the processing of the data be restricted.
  • You have the right to demand that the data concerning you which you have made available to us be received in accordance with Art. 20 DSGVO and to demand that it be passed on to other responsible parties.
  • You also have the right to lodge a complaint with the competent supervisory authority in accordance with Art. 88 DSGVO.
  • The general right of revocation regarding the consent to data processing is excluded as long as the data cannot be deleted due to official approval.

0 Seats selected
0 Seats selected
00 Articles
To shopping cart

Your PayPal payment will be executed.

Your payment is being processed.

Payment is being prepared.

Your payment via Google Pay will be executed.

Your payment with Google Pay is being prepared.

Your payment via Apple Pay will be executed.

Your payment with Apple Pay is being prepared.

Your voucher payment will be executed.