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We are pleased to offer you the option to cancel tickets purchased online directly and uncomplicated.

With the purchase of the tickets via our webshop, a binding contract is created between you and SAVOY movie theatre Hamburg. This purchase can be canceled by you using the cancellation button located at the bottom of the confirmation email as well as the cancellation link located on the eTicket directly up to 2 hours before the performance begins.


Please note that tickets for special events, private screenings, live broadcasts and concerts, music events, drive-in cinema or other special screenings are generally not cancelable.


You can also cancel single seats of an order via the link, should you have paid via PayPal or credit card. The respective ticket price will be refunded to you. If you paid via voucher or customer card, we will be happy to assist you with a single seat cancellation. Please contact us before the performance begins.


For the cancellation/return of online tickets, we generally charge a processing fee of 10% of the purchase price for the chargeback to the payment method selected when the order was placed.

If the option "booking on voucher" or "booking on customer card" (if available) is selected, the processing fee is reduced to 5%. 


Orders paid for with a customer card will be refunded to the customer card / account if the "Posting to customer card" option is selected. The credit is thus available again.


Vouchers that you have redeemed for your order at the time of purchase can be used again after successful cancellation. In this case you will receive an email with the corresponding voucher code.




Note on the right of cancellation

The right of cancellation does not apply to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period of time for the provision (§ 312 g para. 2 no. 9 BGB), i.e. scheduled cinema tickets. In this case, we offer a cancellation / refund option as a gesture of goodwill (see GTC §2.g) as well as "Terms of Visit | General Conditions for Your Cinema Visit §3").

In particular, the provisions on distance contracts within the meaning of §312c of the German Civil Code (BGB) do not apply, as the purchase of performance-based cinema tickets is part of the area of leisure activities and the ticket purchase concerns a specific performance (§312g para.2 no. 9 BGB). On a goodwill basis SAVOY movie theatre Hamburg can provide for a redemption in individual cases; however, there is no corresponding claim.


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