Hamburg
Program
Weekly program
70mm
Coming soon
Specials
Sneak
Film Club
Anime
English Theatre
Special Screenings
Traumkino | German language films
Store
Customer card
The Savoy
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Frequently asked questions
ONLINE TICKET PURCHASE
When can tickets be booked for the upcoming movie week?
How are seats booked via the website?
What is the procedure for tickets purchased online?
How to redeem vouchers? And until when are my vouchers valid?
How to redeem customer card points?
What does the free ticket blocking mean when buying tickets?
Why is a film not listed in your program?
What to do if an order was not successful?
How can tickets be changed?
How to cancel or rebook tickets?
Can seats be reserved?
ACCESSIBILITY
How to book a place for a person accompanying a guest with a severely disabled ID B?
Are assistance dogs allowed?
Are there aids for people with disabilities?
Are the halls accessible for wheelchair users?
VISITING CONDITIONS
What does the FSK specification mean and is it binding?
Which general rights and obligations apply in the cinema?
What are you not allowed to take to the cinema?
GENERAL
With whom and how do you conclude a contract?
Which limitations of liability apply?
How to redeem Acardo coupons?
State 30/11/2024
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